Admin officer - Nuneaton County Court 
Location: Nuneaton CV11 4WX
Working Days / Hours: 37 hours Mon- Fri
Working Pattern: 9am - 5pm 
Pay Rate: £12.86 

Join a hiring for our client opportunity where you’ll play a key, people-centred role supporting justice processes-making sure users, stakeholders and colleagues have the right information, at the right time, through the right channel.

What you'll be doing:
• Manage administrative activity to support and facilitate hearing processes and related events
• Provide support and clear signposting to users and stakeholders via face-to-face, incoming/outgoing calls, and correspondence in a range of formats
• Use service scripts and knowledge guidance to direct queries to the correct services, including for customers with specific or complex needs
• Follow complaints policies and procedures, responding promptly to help prevent escalation and updating case systems as required
• Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols
• Support operational delivery through standard operating procedures and meeting service/performance targets
• Help manage jury service tasks (selection, deferral, reassignment and attendance tracking) and process related expenses/court fees
• Assist with listing and scheduling activities, coordinate diary/admin tasks locally, and respond to urgent matters
• Support enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., PEEPs, facility checks and issue logging) under guidance

What you'll bring:
• Confident communication skills and an empathetic approach to customer service
• Strong attention to detail for accurate administration and data entry
• Ability to follow policies, procedures and operational standards consistently
• Comfort handling sensitive information securely
• A calm, responsive style-especially when matters need immediate action

Additional information:
You’ll also help identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required
If you’re organised, customer-focused and ready to support essential services, we’d love to hear from you. Apply now to join the team in Nuneaton.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.