Admin Officer
Location: Lincoln, LN5 7PS
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

If you’re someone who thrives on helping people through complex situations, this is a brilliant opportunity to support the justice process. Our Client is hiring for Admin Officers at Lincoln County Court-where your communication, administration, and calm approach can make a real difference to users, stakeholders, and wider teams.

What you'll be doing:
• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity
• Providing support via face to face engagement, telephone (incoming and outbound), and written correspondence in a range of formats
• Using service scripts and knowledge articles to signpost users to the right services and give clear, consistent guidance-particularly for users with specific or complex needs
• Following complaints policies and procedures, responding promptly to help prevent escalation, and updating systems as required
• Helping to identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when needed
• Processing operational support work using standard operating procedures to meet performance targets and service standards
• Handling case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Supporting jury service tasks (selection, deferral, reassignment, attendance tracking) and processing related expenses and court fees
• Assisting with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
• Supporting enforcement procedures, including financial assessments, fine collection support, and production of basic statistical/financial reports
• Contributing to health and safety activities (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring:
• A strong customer-focused mindset and confidence communicating clearly and consistently with a wide range of people
• The ability to manage sensitive information responsibly and accurately
• A methodical approach to administration, able to follow processes and meet operational standards
• Calm judgement when dealing with queries, escalation risk, or time-sensitive requests

Additional information:
You’ll support compliance and day-to-day operations under team leader guidance, including theatre of tasks such as judicial business support (e.g., diary coordination, as locally required).
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
Ready to bring your customer service strength to a meaningful role? Apply now and take the next step with Our Client in Lincoln.