Admin Officer - Operational Support Officer
Location: Preston Combined Court Centre, PR1 2LL  - occasional travel to Burnley Combined Court
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm (flexible not fixed hour)
Pay Rate: £12.86 per hour

Are you at your best when you’re helping people through complex processes with calm, clarity and care? Our Client is hiring for an Admin Officer in Preston, where you’ll be the first point of contact-supporting court users, judicial office holders and partners to help keep day-to-day operations running smoothly.

What you’ll be doing:
• Preparing for, facilitating and concluding all types of hearings through accurate, timely administration
• Providing customer service in person, over the telephone, via webchat and through written communications (including to users with complex needs)
• Using service scripts and knowledge to signpost users to the right support and services
• Handling enquiries, resolving issues and escalating where appropriate to prevent delays
• Managing case files with accurate data entry and secure information handling (including retention and data loss protocols)
• Supporting jury service tasks such as selection, deferral, reassignment and attendance tracking
• Assisting with listing and scheduling, responding to urgent matters and following listing policies
• Helping with enforcement support, including financial assessments and producing basic statistical/financial reports
• Supporting health and safety processes (e.g., facility checks, issue logging and PEEPs) under team guidance
• Completing routine decisions in line with procedures, including safeguarding and security-focused responses where needed

What you’ll bring:
• Flexibility and a team-first approach, working to delegated priorities and operational targets
• Strong digital skills, confident with Microsoft Office and databases
• Clear communication-able to explain procedures calmly, even in difficult or distressing situations
• A proactive mindset for routine problem-solving, with the confidence to escalate complex issues
• Professional resilience and impartiality when dealing with sensitive information and vulnerable users
• The ability to maintain effective working relationships across teams, stakeholders and partners

Additional information:
You’ll support reasonable adjustments and help ensure users can participate effectively in hearings, when required.
You may be involved in booking interpreters/intermediaries and supporting attendance-related administrative tasks.
If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.
If you’re organised, people-focused and ready to make a real difference to service delivery, we’d love to hear from you. Apply now to be considered for this Admin Officer opportunity in Preston.