Admin Officer (Telephony)
Location: Sovereign House, Leicester LE1 6TR
Working Hours: 37 hours Monday - Friday 
Working Pattern: Work between 8:30 - 5:00pm 7.2 a day
Pay rate: £12.86 per hour

If you’re someone who takes pride in helping people-especially when it matters-this could be the role for you. Our Client is hiring for a customer-focused telephony position where your communication, accuracy, and calm approach make a real difference to court and tribunal users.

What you’ll be doing:
• Taking inbound calls from members of the public and legal representatives, and returning calls as required
• Communicating clearly and professionally with customers, court/tribunal users, and other agencies
• Delivering high-quality customer service, showing empathy and understanding-particularly during stressful or challenging situations
• Interpreting information and updating digital records accurately
• Supporting wider team performance and service standards to help achieve operational targets

What you’ll bring:
• Strong customer service skills and the ability to work in a service-led environment
• Good digital and administrative skills, with excellent attention to detail
• Confident communication and organisational skills across the telephone, digital channels, and written updates
• Resilience and empathy to handle sensitive information professionally
• A collaborative team approach, with flexibility to deliver objectives

Additional information:
Fully office-based for the first 8 weeks; hybrid may be available after training depending on performance

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
Ready to use your communication skills to support others? Apply now and take the next step with a role that values professionalism, empathy, and accuracy.