Admin Officer
Location: Willesden Magistrate's Court, NW10 2DZ
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm 
Pay Rate: £13.36 per hour

If you’re the kind of person who keeps things moving, loves solving problems with accuracy, and takes pride in delivering a “right first time” service, this could be the role for you. Our Client is hiring an Admin Officer to support day-to-day operations within a busy court environment, helping progress cases and serving the public with professionalism and care.

What you'll be doing:
• Preparing papers and files for hearings, meetings and tribunals, keeping information up to date
• Producing court/tribunal documents and completing standard correspondence, minutes and reports in line with guidelines
• Managing admin tasks such as photocopying, filing, post opening and dispatch, and updating records/data input
• Handling enquiries face to face, by phone and in writing, supporting court users with helpful, prompt service
• Assisting with clerking duties and ensuring papers/materials are ready for hearings
• Booking and organising meeting rooms, agenda packs and joining instructions for training and group activities
• Processing casework and documentation accurately, including orders and claims/fines/fees where required
• Checking and verifying documents, records and returns against criteria, procedures and quality standards
• Carrying out basic statistical analysis/reporting and supporting straightforward calculations where needed
• Contributing to continuous improvement and small projects, using discretion and initiative within set processes

What you'll bring:
• A professional, confident and customer-focused approach-excellent service matters here
• Strong administrative capability, with attention to detail across records, documents and deadlines
• Confidence using computer systems for data input and record updates
• A positive attitude, willingness to take initiative, and commitment to doing things accurately
• Ability to work to workload targets for throughput and quality
• Communication skills that help you engage with the public, judiciary and other stakeholders respectfully

Additional information:
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
If you’d like a role where your admin skills genuinely support decisions that matter, apply now. We look forward to reviewing your application.