Admin Officer
Location: Hertfordshire, AL1 3LB 
Working Days / Hours: 37hours 
Working Pattern: 9:00am–5:00pm - Ushers are required to be on site prior to the start of the working day, typically from 8:45am
Pay Rate: £12.86 per hour

Joining our client means playing a real part in keeping justice moving-through calm, accurate administration and genuinely helpful customer service. If you’re organised, people-focused, and confident handling sensitive information, this could be a great fit.

What you’ll be doing:
• Manage customer service and administrative tasks to prepare for, facilitate, and support hearings
• Support users and stakeholders via face-to-face, incoming/outgoing telephone, and correspondence in a range of formats
• Use service scripts and knowledge articles to guide people to the right support and services, including users with complex needs
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating systems as required
• Carry out operational support using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Assist with jury service tasks including selection, deferral, reassignment, and attendance tracking, plus processing related expenses and court fees
• Support listing and scheduling-helping ensure efficient use of judicial time, urgent responsiveness, and adherence to listing policies
• Contribute to enforcement support, including financial assessments, fine collection assistance, and basic statistical/financial reporting
• Help with health and safety operations under guidance (e.g., PEEPs, facility checks, issue logging, and key/safety governance)

What you’ll bring:
• Strong administrative capability with an eye for accuracy and confidentiality
• Confidence communicating clearly and consistently with a wide range of users
• A practical, organised approach to prioritising tasks and meeting service standards
• Ability to follow procedures and escalate issues appropriately when needed

Additional information:
You’ll support a busy justice environment where attention to detail and respectful customer care truly matter.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.
If you’re ready to make a meaningful impact in a structured, supportive setting, we’d love to hear from you. Apply now for the St Albans role with our client and take the next step in your career.