Admin Officer 
Location: Guildford, GU1 4ST
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

If you’re someone who enjoys keeping things running smoothly, has a calm, customer-focused approach, and takes pride in getting the details right, this could be the role for you. Our Client is hiring for an Admin Officer to support the effective operation of Courts and Tribunals-where your work directly helps progress cases and deliver a “right first time” service.

What you'll be doing:
• Prepare papers, files and court/tribunal documents for hearings, meetings and case progression
• Maintain and update records on an in-house computer system, including accurate data input
• Handle post opening and dispatch, plus general photocopying and filing
• Book and organise meeting rooms, agendas, joining instructions and handouts
• Draft standard letters and correspondence, minutes, notes and submissions following guidelines
• Support court operations by clerking civil and family courts, tribunals and hearings-ensuring papers are up to date
• Assist court users with listing and rota support, checking files and scheduling activity
• Provide helpful, prompt support at the counter (face to face) and via phone and written enquiries
• Contribute to team problem-solving, including assessing the impact of process updates within a framework of systems and processes
• Verify and check documents, records and returns for quality and compliance, and cross-check colleagues work where required
• Produce basic statistical analysis reports and complete straightforward processing as needed
• Support daily Team Information Board (TIB) meetings with your team to keep them relevant and productive

What you'll bring:
• Strong administrative ability with excellent customer service skills
• Confidence working with guidance and comprehensive instructions, escalating complex issues to a team leader or supervisor
• A methodical, accurate approach to records, document handling and checking work
• Good computer skills to create, update and input information correctly
• The ability to exercise discretion and initiative to continuously improve within established processes

Additional information:
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
Ready to bring your organisational strength and people-first mindset to a role that matters? Apply now-our team will be in touch with next steps.