Admin Officer 
Location: Cornwall, TR1 2PB
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 8:30am - 4:30pm 
Pay Rate: £12.86 per hour 

If you thrive in a busy, people-facing environment and want your work to directly support the smooth delivery of justice, this could be a brilliant next step. Our Client is hiring for an Admin Officer to provide first-class support to court users, judicial office holders and partners-often when information and reassurance matter most.

What you’ll be doing:
• Acting as a first point of contact, supporting users in person, by telephone (incoming and outbound), digitally and in writing
• Preparing for, facilitating and seeing through all types of hearings, supporting operations end-to-end
• Carrying out general administrative duties to keep services running efficiently across operational business areas
• Handling enquiries, resolving issues and escalating when needed to help prevent delays
• Completing accurate data entry and secure information management, following retention and data-loss protocols
• Supporting jury service tasks including selection, deferral, reassignment and attendance tracking (plus related expenses and fees)
• Assisting with listing and scheduling, including responsiveness to urgent matters
• Supporting enforcement procedures, including financial assessments and producing basic statistical/financial reports
• Contributing to on-site health and safety activities such as checks, issue logging and PEEPs (under team guidance)

What you’ll bring:
• Confidence working flexibly as part of a team, including tasks delegated by the Team Leader
• Strong digital capability, with proficiency in Microsoft Office and other databases
• Clear, respectful communication-able to explain procedures in challenging or sensitive situations
• Proactive problem-solving and the ability to prioritise a busy workload, including decisions aligned to operational guidance
• Professional resilience and impartiality when dealing with difficult or distressing information
• A commitment to safeguarding expectations and following established processes

Additional information:
If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.
Apply now and help keep things moving-smoothly, accurately and with genuine care-for people using the courts in Truro.