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Retention & New Business Team Leader

Retention & New Business Team Leader (60004151) Leicester, England

If you're looking for a progressive career in leadership, thrive in a fast-paced, team-orientated environment, then look no further! We have an exciting opportunity to join our Leicester city call centre. We're looking for a Team Leader to join us on a part time weekend’s only basis, where you will work 0900-1700 on Saturday and 1000-1400 on Sunday.

The Role

You’ll lead, motivate and inspire a team of retention specialists. Reporting into one of our Contact Centre Leaders, you will be accountable for retaining £2.5 million income annually within your team.

We want to be the biggest and best digital insurer in the UK and expect and encourage all colleagues to play their part in achieving this. You'll discover a social atmosphere, where friendly, supportive colleagues are always ready to help each other.

How you’ll make a difference:

  • Responsible for leading, motivating and developing a team of retention specialists
  • Spend 50% of your time coaching your team to drive great commercial and customer outcomes in a regulated environment
  • Motivate your team to meet and exceed and stretch targets and KPIs across a balanced scorecard
  • Champion first call resolution for our customers and resolve escalated complaints
  • Develop your team, creating an engaging culture and nurturing talent
  • Daily management of your team including performance management
  • Sharing best practices and supporting peers

We’re looking for someone who:

  • Has leadership experience, preferably within a contact centre environment
  • Thrives under pressure and working in a fast paced, target-driven environment
  • Leads and motivates a team to exceed targets, maximising profitability
  • Has exceptional coaching ability with a proven record of improving performance
  • Has experience in using team performance management techniques
  • Demonstrates excellent communication, problem solving and organisational skills

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct: