This position is no longer open for applications

Are you ready to join the best hospitality team in London?

The warmth of the welcome at our Sportsman casino in London’s Mayfair helps us stand out from the crowd as one of the friendliest professional gaming destinations worldwide. The reception team is pivotal in delivering that experience for our customers and we are looking for a new face to join it.

As part of the Metropolitan Gaming group, we believe in supporting every team member to be the best that they can be. 

Not only do we care about your development but we also many benefits for our employees. Here is a sample of the many we offer our team:

• Enhanced salary from midnight until 6am
• Growth opportunities 
• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive (Paid into your employee hub account)
• 50% off food and drinks in all our UK venues
• Financial advice services
• Holiday accrual with length of service

Within this role you must have some previous experience in a customer facing role having a strong attention to detail, ability to assist with enquiries and have an exceptional telephone and customer service manner.

WORKING HOURS:

The role requires the ability to work various shifts and a combination of shifts with flexibility to provide service and contact at varying times dependent upon the needs of the business. This will include the need for working morning, afternoon and night shifts.

MAIN DUTIES:

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
• Receiving and logging telephone calls and other communications to the venue.

REQUIRED SKILLS AND BEHAVIOURS:

• Excellent customer service skills.
• Courteous and friendly outlook.
• Good grooming and presentable.
• Front of house/reception experience in previous roles.
• Team player.
• Flexible attitude.
• Pro-active approach, able to work autonomously.
• Able to communicate on all levels including senior management.
• Good IT skills in normal Microsoft applications (Word, Excel,) and Lotus Notes.
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Please Note: You must be aged 18 or above and have the right to work in the UK.