Sr. Surgery Scheduler (R100050714) Miami, Florida
The Department of Otolaryngology is currently seeking a Sr. Surgery Scheduler. The Senior Surgery Scheduler acts as liaison between patients, professional staff, and physicians by scheduling and coordinating all necessary functions for surgical and diagnostic procedures. Further, the Senior Surgery Scheduler acts as source of knowledge for scheduling staff and oversees their functions to ensure accurately and timely scheduling practices.
- Creates and maintains daily schedule and complete edits in a timely manner.
- Completes all necessary paperwork prior to pre-op appointments including updating the surgery log book immediately after confirming surgery with patients.
- Monitors cancellation of physician surgical schedules.
- Obtains referral and authorization from PCPs or insurances
- Coordinate pre-op testing with outside medical doctors i.e., blood work, EKG, and medical clearance in a timely manner.
- Follows-up with medical doctor’s office and internal imaging techs to ensure that all the pre-op results are back in a timely manner to ensure timely procedure starts.
- Informs the patient regarding activities that will take place during his/her visit and provide patient pamphlets to the appropriate surgical facility.
- Works closely with the front desk staff when discharged patients need to schedule surgery in order to ensure efficient patient flow.
- Adheres to system policies and procedures concerning the registration process.
- Informs patients of their financial responsibility when appropriate (self-pay patients, non-contracted insurance coverage, etc.)
- Maintains effective communication with patients, physicians, staff members, and community physicians and their staff.
- Obtains pre-authorizations for procedures as required by insurance companies.
- Oversees, produces, and distributes all surgical and procedural schedules to physicians and departments.
- Collaborates with patients, families, staff, and providers within the office and the greater community to schedule surgeries, pre-op physicals, and testing.
- Coordinates with hospitals and vendors for special cases or circumstances.
- Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
- Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly, and immediately contacts appropriate personnel to resolve any issues.
- Ensures documentation is complete to support accurate billing of surgical procedures.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS
- High School diploma or equivalent required
- Minimum 3 years of relevant experience required