Tate are currently recruiting for an experienced Technical User Support Analyst to join a busy, fast‑paced operational environment on a temporary basis. This is an excellent opportunity for someone with strong desktop support and deployment experience to contribute to a large-scale IT support function.

Interviews taking place now for a May start.

The Role

As a Technical User Support Analyst, you will play a key role in supporting end users and manufacturing operations, providing hands-on technical assistance across hardware, software and operating systems.

Key responsibilities include:

• Deployment and installation of PCs and laptops, including hardware setup and configuration
• Supporting and configuring devices running Windows 10 & 11, macOS and Linux
• Troubleshooting hardware, software and peripheral issues during system upgrades
• Setting up and adding required hardware as part of upgrade and deployment activities
• Documenting testing, maintenance, system updates and configuration changes
• Providing day-to-day technical support to users across PCs, servers, network infrastructure and applications
• Acting as a point of liaison between operational teams and IT support services
• Responding to queries around system procedures, outages and downtime processes
• Recommending system or process improvements to reduce recurring user issues

About You

To be successful in this role, you will have:

• Proven experience in a technical/user support, desktop support or IT support role
• Strong working knowledge of Windows 10 & 11, macOS and Linux operating systems
• Experience with PC deployment and hardware roll-outs
• Solid understanding of computer hardware and peripherals
• The ability to work independently in a fast-paced, structured environment
• Clear communication skills and confidence working with a wide range of internal stakeholders

Pay & Benefits

• £182 per day with holiday pay and pension contributions 
• Minimum 6-month temporary contract, with likely extension
• Office-based role in the Islington area