IT & Systems Lead

Remote (UK) 3-Month Fixed-Term Contract £42,750 per annum (pro rata)
We're recruiting for an experienced IT & Systems Lead to provide hands-on technical support, systems administration and stakeholder management within a fast-paced national programme. This role will ensure critical IT, telephony and Microsoft 365 systems run smoothly, proactively identifying and resolving issues before they impact service delivery.

Key Responsibilities

• Act as the main point of contact for IT systems and telephony support.
• Administer Microsoft 365, including SharePoint, Teams and shared mailboxes.
• Manage and maintain VOIP/telephony platforms.
• Log, investigate and resolve technical issues, ensuring excellent service standards.
• Coordinate with external IT suppliers and support providers.
• Monitor system performance and produce regular reports.
• Deliver user support, onboarding and training for new starters.
• Identify opportunities to improve processes through automation and technology.

Essential Skills & Experience

• Microsoft 365 Administration (SharePoint, Teams, Exchange Online)
• VOIP/Telephony Systems Administration
• IT Systems Support & Troubleshooting
• Stakeholder & Supplier Management
• Incident Management, Issue Logging & Reporting
• Power Automate / Workflow Automation
• Strong Excel & Reporting Skills
• Excellent communication skills with both technical and non-technical users
• Proactive problem-solving approach
• Ability to manage multiple priorities and work independently

Benefits

• Flexible remote working
• Generous annual leave entitlement
• Employer pension contribution
• Enhanced family-friendly policies
• Wellbeing and mental health support programmes

Ideal backgrounds: IT Systems Administrator, Microsoft 365 Administrator, IT Support Lead, Technical Support Analyst, Systems Coordinator, Infrastructure Support Analyst or Telephony Specialist.

To apply, please submit your CV highlighting relevant Microsoft 365, telephony and IT systems experience.