Customer Service Advisor                 Winchester (Outskirts)         Salary- £27/28,000

We’re on the lookout for a friendly, organised, customer‑obsessed superstar to join our client on the outskirts of Winchester in this supportive team as a Customer Service Advisor!

As the very first voice the customers hear, you’ll be the person who turns questions into solutions, product queries into excitement, and everyday interactions into great experiences. If you love helping people and enjoy being part of a supportive, fast‑paced team, this could be the perfect role for you.

This is an office based position where you’ll work closely with a small, positive team that knows how to get things done (and have fun while doing it!).

You will need your own transport for this role due to the location

What you’ll be doing

• Handling Customer enquiries via phone, email, and live chat
  • Guiding people through the product range with confidence and expertise
  • Processing orders quickly and accurately (you’re the reason everything runs smoothly!)
  • Solving problems like a pro and keeping customers happy
  • Hitting and celebrating SLAs, CSAT, response times and other key targets
  • Keeping customer records efficiently and up to date
  • Handling returns, faulty items and delivery queries using clear processes
  • Collaborating with colleagues and external partners to make things happen

What we’re looking for

• Experience in a customer service role is essential
• A confident communicator with a warm, professional approach
• Great attention to detail and a natural problem solver mentality
• Strong IT skills and the ability to pick systems up
• Someone used to a fast-paced environment
• Someone who loves working in a team and thrives on collaboration
• You will have your own transport due to the location
• A love for cooking would be an advantage but not essential

• Competitive salary
  • Monday–Friday working pattern (with potential flexibility)
  • 25 days’ holiday + Bank Holidays
  • Annual bonus scheme after 1 year
  • A supportive, friendly team
  • Staff discount on the amazing products

This is a fantastic opportunity to join an innovative business and really become an integral part of the team.