Customer Service Advisor (Temporary Role)

Winchester

To start ASAP until the end of April. TBC

Pay Rate- £12.80- £13.50 per hour

Are you a people person who loves solving problems and making a difference?
We’re looking for a Customer Service Advisor who can bring professionalism, empathy, and a can-do attitude to the busy Customer Service Team. You’ll be the friendly face and reassuring voice that helps residents, visitors, and businesses get the support they need.

What You’ll Do

• Be the first point of contact for customers via phone, email, online, and face-to-face in our reception.
• Handle a variety of enquiries, from simple questions to more complex issues — and make sure every customer leaves with a clear answer.
• Keep records accurate and up to date using the customer information systems.
• Work closely with colleagues across the business to deliver joined-up solutions.
• Support new team members and share your knowledge.

Why You’ll Love It Here

• Impact: Your work will directly help people in the community.
• Variety: No two days are the same — you’ll be solving problems, answering questions, and learning along the way.
• Team spirit: You’ll join a supportive, friendly team that values collaboration.

What We’re Looking For

• Confident IT skills, including CRM and contact centre systems.
• Excellent communication, tact, and diplomacy.
• Ability to work independently and as part of a team.
• Calm and positive under pressure.
• Experience in a busy customer-facing environment is an advantage.

Essential

• You’ll be available immediately as this is a temporary role that will start ASAP
• You will be a team player with a desire to add value to the team.

Please send your CV in the first instance.