Customer Service Representative

Location: Northampton

Salary: £27,000 - £30,000 (depending on experience)

Start Date: ASAP

Contract Type: Permanent

Schedule: Monday - Friday, 8:00 - 17:00

The Role:

We are seeking a proactive and customer-focused individual to join our ever-growing client’s team as a Customer Service Representative. This role is all about delivering exceptional service to their clients, ensuring their needs are met promptly and professionally.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and live chat.
•  Provide accurate quotes and resolve any queries efficiently.
• Monitor and manage backorders, keeping clients informed of progress.
• Assist the Key Account Manager with tasks to ensure outstanding client care.
• Maintain clear and professional communication with clients and internal teams.

Requirements:

• Previous experience in a customer service or client support role.
• Strong communication skills (written and verbal).
• Ability to manage multiple tasks and prioritize effectively.
• Competent in using email and live chat platforms; experience with CRM systems is advantageous.
• A positive, solution-oriented attitude with attention to detail.

Perks & Details:

• Competitive salary of up to £30,000.
• Inclusion in the company-wide profit-sharing bonus scheme
• Full-time, office-based role
• Opportunity to work in a collaborative team environment.

How to Apply:

If you are ready to take the next step in your career please apply online now or send over your CV