Admin Officer
Location: Leeds LS27 7LE
Mon - Fri 9-5pm 
Pay rate: £12.86 per hour increasing to £13.25 per hour after 12 weeks

Are you at your best when supporting people through important, time-sensitive processes? Our Client, a reputable public-sector organisation, is hiring an Admin Officer to provide vital administrative and front-facing support-helping hearings run smoothly, ensuring users get clear guidance, and supporting operational needs across the site.

What you’ll be doing:
• Carry out administrative tasks to prepare for, facilitate and conclude hearing activity
• Provide support via face to face, telephone (incoming and outbound) and written correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and give accurate, specific information
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating the relevant system as required
• Process work using standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service tasks (selection, deferral, reassignment and attendance tracking), and process related expenses and court fees
• Support listing and scheduling to maximise efficient use of judicial time, including urgent matters
• Assist with enforcement procedures (financial assessments, fine collection support) and produce basic statistical/financial reports
• Support health and safety operations, including PEEPs, facility checks, issue logging and governance support under team leader guidance

What you’ll bring:
• A calm, empathetic approach-especially when supporting people with specific or complex needs
• Confidence working across multiple contact methods while providing clear, consistent information
• Strong attention to detail for accurate updates, secure handling of information and compliance
• Ability to follow processes and work to targets in a fast-moving environment

Additional information:
• You’ll help ensure risks relating to HMCTS buildings are identified and escalated appropriately to the Senior Person on Site (SPoS)
If you’re motivated by meaningful public service and enjoy keeping operations running smoothly, we’d love to hear from you. Apply now through Brook Street to be considered for this Admin Officer role in Leeds.

If you're successful in your application a Standard DBS will be required as part of the on-boarding checks with Brook Street.