Admin Officer
Location: Birkenhead CH41 5EN
Mon - Fri 9.00am - 5.00pm
Pay rate: £13.25 per hour

If you’re organised, calm under pressure, and genuinely want to help people navigate an important process, this is a great opportunity. Our Client is hiring for a reputed client to provide front-line and administrative support at HMCTS - Birkenhead County Court. You’ll be the steady, supportive presence that helps hearings run smoothly and ensures users get clear, correct guidance.

What you'll be doing:
• Check and maintain accuracy of vacancy-related details, including template updates
• Carry out administrative tasks to help prepare for, facilitate, and conclude hearings
• Support users and stakeholders with face-to-face engagement, incoming/outgoing calls, and correspondence in a range of formats
• Use HMCTS service scripts and knowledge articles to signpost the right support and answer queries clearly-especially for users with specific or complex needs
• Follow standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and adherence to retention/data loss protocols
• Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
• Provide dedicated judicial business support (e.g., diary coordination and local administrative tasks)
• Support health and safety activities, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required, responding immediately where necessary

What you'll bring:
• Strong attention to detail and a commitment to getting information right first time
• Confident communication, with empathy for users who may need extra clarity or support
• A structured approach to administration, case handling, and process-led working
• Professional judgement, especially when managing sensitive information and escalating risks appropriately
Additional information:

• This role involves a mix of customer-facing support and behind-the-scenes administrative work to keep essential services moving.
Ready to make a real difference? Apply now and take the next step with a role where your organisation, communication, and care truly matter.

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.