Administrative Officer (AO)
Location: Liverpool L2 5UZ

Mon - Fri 37 hours- between the hours of 7.30am - 6.30pm

Pay rate £12.86 per hour increasing to £13.25 after 12 weeks

If you’re someone who enjoys keeping things running smoothly, loves helping people, and takes pride in accurate administration, this could be the role for you. Our Client is hiring an Administrative Officer to support the effective day-to-day operation of Courts and Tribunals in Liverpool-helping to progress cases and deliver a “right first time” service.

What you'll be doing:
• Prepare papers, files and documents for hearings, meetings and court/tribunal activity
• Maintain and update records on an in-house computer system and input data accurately
• Handle post opening and dispatch, photocopying and filing
• Support listing and rota arrangements by checking files and ensuring materials are up to date
• Provide helpful, prompt customer service-face to face, by phone and in writing
• Draft standard letters and correspondence, minutes and reports in line with guidelines
• Support meeting activity, including organising rooms, preparing agendas, joining instructions and handouts
• Verify and check documents, records, statistics and returns against criteria and procedures
• Assist with case processing such as orders, claims, fines and fees (including basic financial/payment handling)
• Contribute to continuous improvement and problem-solving using established lean approaches

What you'll bring:
• Strong administrative capability with a keen eye for detail and accuracy
• Excellent customer service skills and a polite, professional manner
• Confidence using computers for data input and operational tasks
• Ability to work to workload targets while maintaining quality standards
• A flexible approach to support different parts of the office as required
• Willingness to use guidelines and instructions-escalating complex issues to a team leader or supervisor when needed

Additional information:
• This role may involve regular contact with court/tribunal users, including members of the Judiciary and the legal profession
• There may be occasional ad hoc working at other local offices based on business needs

Join a team where continuous improvement is part of everyday work, your contribution truly matters, and you’ll have management support to help you perform at your best. Apply now to be considered for the Administrative Officer vacancy in Liverpool.

If you’re someone who enjoys keeping things running smoothly, loves helping people, and takes pride in accurate administration, this could be the role for you. Our Client is hiring an Administrative Officer to support the effective day-to-day operation of Courts and Tribunals in Liverpool-helping to progress cases and deliver a “right first time” service.

What you'll be doing:
• Prepare papers, files and documents for hearings, meetings and court/tribunal activity
• Maintain and update records on an in-house computer system and input data accurately
• Handle post opening and dispatch, photocopying and filing
• Support listing and rota arrangements by checking files and ensuring materials are up to date
• Provide helpful, prompt customer service-face to face, by phone and in writing
• Draft standard letters and correspondence, minutes and reports in line with guidelines
• Support meeting activity, including organising rooms, preparing agendas, joining instructions and handouts
• Verify and check documents, records, statistics and returns against criteria and procedures
• Assist with case processing such as orders, claims, fines and fees (including basic financial/payment handling)
• Contribute to continuous improvement and problem-solving using established lean approaches

What you'll bring:
• Strong administrative capability with a keen eye for detail and accuracy
• Excellent customer service skills and a polite, professional manner
• Confidence using computers for data input and operational tasks
• Ability to work to workload targets while maintaining quality standards
• A flexible approach to support different parts of the office as required
• Willingness to use guidelines and instructions-escalating complex issues to a team leader or supervisor when needed

Additional information:
• This role may involve regular contact with court/tribunal users, including members of the Judiciary and the legal profession
• There may be occasional ad hoc working at other local offices based on business needs

Join a team where continuous improvement is part of everyday work, your contribution truly matters, and you’ll have management support to help you perform at your best. Apply now to be considered for the Administrative Officer vacancy in Liverpool.