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Senior Application Support Engineer

Senior Application Support Engineer (QEJLDY-4EE57FE1) Abu Dhabi, United Arab Emirates

Job Summary/Introduction

As a Senior Application Support Engineer, you will play a pivotal role in providing expert-level support by executing advanced troubleshooting techniques. Your responsibilities will include collaborating with cross-functional teams to implement impactful solutions that optimise application support.

Please Note- This role is only open to applicants currently based in the UAE.



Description

Responsibilities: 

  • Provide specialist support and contribute to the planning and organising of work for junior team members.
  • Provide advanced technical support for complex applications, ensuring prompt issue resolution and minimising downtime
  • Ensure the effective resolution of service requests by adhering to defined service level agreements (SLAs) to maintain and uphold a high standard of service delivery while contributing to the overall efficiency and reliability of application support.
  • Conduct in-depth root cause analysis for recurring issues, proposing, and implementing preventive measures to enhance system reliability.
  • Conduct the installation and upgrading of software, ensuring seamless integration of automation processes for elevated system performance and efficiency.
  • Act as the designated point of contact for emergencies, coordinating prompt and effective responses to critical incidents. 

Requirements:

  • Overall 5-8 years of experience in Application Support preferably for the financial industry. 
  • Proficient with Agile methodology, continuous integration and continuous development pipelines
  • Proficient with understanding and supporting Document management systems preferably OpenText DMS
  • Proficient with Front End and Back End website support -Sitecore Next JS technologies a plus as well as java based applications
  • Proficient with scripting and automation tools
  • Working experience with backend languages such as – Java and .Net
  • Working experience in cloud (Azure preferred) and deploying Software AG releases cross all environments. (On-Cloud)
  • Working experience in database querries (preferred mssql, sql)
  • Working experience in Web Services (REST, SOAP, GraphQL (preferred).
  • Working experience of Monitoring the performance of API’s.
  • Good understanding of mobile app support and proficient with react native for android and iPhone preferred
  • Previous experience with any software integrations applications support

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