Pretisgious Technical Account Manager role at a world leading Cyber Security vendor, looking for technical support professionals skilled in networking.

Rapidly growing world leader in Network and Cloud Security, looking to expand their TAM team for their top enterprise clients.

• Ability to diagnose and resolve network performance issues using tools like Wireshark, Fiddler, WINMTR, Traceroute, and Ping.
• Ability to build and maintain strong customer relationships, manage and influence customer expectations, and provide satisfactory resolutions to technical support and infrastructure issues.
• Provide clear and constructive feedback to our Product Management team based on customer requirements, demonstrating the ability to influence product decisions.
• Articulate technical concepts in terms of business objectives and benefits, effectively resetting customer expectations with empathy.