7.5t Customer Delivery & Installation Driver Specialist

Location: Cumbernauld

Salary: £14.28 per hour

If you love being out on the road, solving problems calmly, and delivering standout customer experiences face-to-face, this is a brilliant opportunity to shine. As a 7.5t Customer Delivery & Installation Driver Specialist for our client, you’ll be the friendly, trusted face bringing electrical products directly into customers’ homes-helping them enjoy amazing technology from day one.

What you’ll be doing:
• Safely deliver, install and demonstrate a range of electrical products into customers’ properties, including white goods, TVs, cookers, integrated/free-standing electric cooking appliances, built-in/under appliances and TV wall mounts
• Engage with customers throughout the day-keeping them informed and ensuring delivery and installation are completed to a high standard
• Maintain regular contact with your site to adapt to changes in delivery requests, discussing and escalating any unplanned issues when needed
• Use a handheld operating device correctly, including completing visits and obtaining customer signatures
• Liaise with manufacturers at the point of delivery when required
• Handle all products safely and carefully, supporting colleagues to do the same
• Manage changing volumes of load in the vehicle-reviewing, adjusting and securing the load using equipment provided (e.g., straps and sack barrows)
• Ensure full compliance with transport legislation, driving regulations, site requirements and company health & safety policies
• Drive safely and respectfully, demonstrating courtesy to all road users
• Act as a brand ambassador by role-modelling customer-first behaviours
• Deliver and collect tote boxes and products from local stores as part of your route

What you’ll bring:
• A passion for delivering excellent customer service, with confident communication in person and over the phone
• The ability to work flexibly-alone when out on the road, and collaboratively with colleagues to “win together”
• Strong attention to safe working practices, including manual handling and health & safety habits
• Confidence using initiative to problem-solve quickly and calmly, meeting both business and customer needs
• Responsibility for your own learning-keeping your driving licence and required training up to date
• Experience driving a 7.5t vehicle
• Ability to meet the physical demands of the role

Additional information:
• You’ll be expected to hold a Full UK/EU C1 driving license (with a maximum of 6 penalty points)
• DCPC is required
• A valid Digital Tachograph card is required

Ready to take the wheel and make a real difference in customers’ homes? Apply now and join a role where your professionalism, care and customer service make the difference every day.