This position is no longer open for applications

Customer Support Specialist - Cazoo Tonbridge Customer Centre

• 40 hour working week (between the hours of 9am-8pm 5 days on 2 days off, may include some weekend working).
• Driving licence is essential for the role.
• Must be flexible on where you travel for 1-2 weeks of initial training.

Duties & Responsibilities:

• Providing extraordinary customer service including liaising with our Customer Service team in London or at the customer centre and dealing positively and effectively with customer questions and queries. You'll also work closely with other hubs and colleagues across Cazoo to give customers the best possible experience.
• Responding to emails welcoming customers to the Customer Centre and offering refreshments.
• Supporting walk-in customers through their car browsing process.
• Checking-in all customers who arrive at the Cazoo Customer Centre to pick-up their Cazoo car.
• Completing accurate quality assurance checks on all vehicles to maintain high standards.
• Completing all necessary verification and identification checks with customers.
• Handing over vehicles to customers in the brand new Cazoo Customer Centres, at a scheduled time.
• Utilising your knowledge to answer any questions or resolve issues our customers may have while in the customer centre.
• Support customers with their payments and refunds.
• Proactively assist any customers who experience any post-sales issues with their car.
• Building rapport and assist all customers to resolve any complaints/issue.

What you will need:

• Strong communication skills.
• Full UK driving licence with no more than 6 penalty points.
• A passion for delivering excellent customer service.
• Good problem-solving skills.

Cazoo offer a competitive, guaranteed wage with a range of benefits including 5 weeks holiday, healthcare, pension, perks, training and development and promotional opportunities. All colleagues at Cazoo are eligible for participation in the company's share issue scheme.

Please note, a DBS and driving licence check will be performed if successful.

Please apply today and we will contact you!