Robert Walters is partnering with a leading global recruitment organisation operating across multiple sectors. We are currently supporting them in the search for a highly skilled Director of Transactional Finance & Shared Services to join their team in London. This is an exciting opportunity to lead a newly centralised function, drive operational excellence, and shape the future of transactional finance within a dynamic organisation.

Key Responsibilities:

• Payroll & Billing Oversight: Ensure contractors are paid accurately and on time across all jurisdictions. Oversee related payroll submissions and ensure timely customer invoicing.
• Credit Control Management: Lead the global credit control function to optimise cash collection processes.
• Accounts Payable & Receivable: Oversee accounts payable, staff expenses, and accounts receivable processes globally.
• Process Improvement: Continuously refine finance processes to drive efficiency and identify opportunities for automation. Collaborate with IT to deliver technology solutions that enhance operations.
• Upstream Process Optimisation: Partner with sales stakeholders to ensure clean data flow into finance systems by improving upstream processes.
• Policy Ownership: Develop policies governing upstream processes and work with stakeholders (e.g., commercial finance, HR, sales enablement) to embed these policies into behaviours across the organisation.
• Commercial Judgements: Act as an escalation point for decisions around customer credit limits, non-standard billing exceptions, or contractors working without purchase orders.
• System Ownership: Serve as the business owner of the pay-and-bill system, liaising with vendors and IT support for day-to-day releases and minor system developments.
• KPI Dashboard Development: Devise and own an operational finance KPI dashboard to monitor performance metrics effectively. Brief senior stakeholders on issues and translate them into actionable plans with clear accountability.

Key Competencies & Skills:

• Proven experience operating in multi-jurisdictional environments with teams located across different regions.
• Experience in contract-based environments with knowledge of pay-and-bill processes is highly advantageous.
• Shared services experience with evidence of driving continuous improvement essential.
• Demonstrated ability to optimise team structures for leaner, more efficient operations; experience in offshoring/outsourcing is beneficial.
• Methodical approach with strong process-driven skills; able to design policies that translate into tangible actions embedded within organisational behaviours.
• Data-driven mindset with a history of using analytics to refine processes and improve efficiency.
• Customer-focused mentality capable of fostering this approach within teams to deliver exceptional service beyond basic processing tasks.
• Proven leadership skills with a track record of upskilling teams to achieve better business outcomes.
• Confident communicator who can adapt presentation style for diverse stakeholders.

Why Join This Organisation?

This is an exceptional opportunity to join a forward-thinking organisation at a pivotal moment in its transformation journey. As part of the leadership team, you’ll have the chance to shape a new centralised function while driving innovation, efficiency, and customer service excellence across global operations.