This position is no longer open for applications

Technical Support & Services Manager          

Ingredients

Grand Rapids, Michigan

Major Talent is partnered with a food ingredients business in the United States that offers a range of products to the Nutrition, Pharmaceutical and Food and Beverage industries. Due to continued growth, they are looking for a Technical Support & Services Manager to join the team

As a Technical Support & Services Manager, you will manage daily technical and quality assurance operations while providing hands-on laboratory management and customer-facing technical support. This role combines immediate technical execution with management responsibilities, with opportunity to grow into strategic leadership as the company expands

Responsibilities of a Technical Support & Services Manager            

• Provide technical support to the sales team on product specifications and applications
• Lead customer sample preparation and technical presentations
• Manage laboratory equipment, calibration, maintenance schedules, and vendor relationships
• Support product formulation and custom ingredient development
• Schedule and prioritise testing activities and sample processing
• Manage current lab staff and processes (hiring additional staff as lab grows)
• Develop and document testing methods, quality control procedures, and raw material standards
• Create comprehensive technical documentation system for regulatory compliance and product quality
• Establish and enforce quality standards for testing materials and products
• Implement in-process product inspection standards
• Foster food safety culture and ensure compliance with GMP and industry regulations
• Serve as liaison between technical operations and other departments
• Collaborate with procurement on supplier communications, material approvals, and supplier qualifications
• Manage cross-departmental project timelines and communication
• Professional Development
• Maintain professional knowledge through continuing education and industry involvement
• Other related duties as assigned to support company growth

Skills required to be a Technical Support & Services Manager         

• Bachelor's degree in Chemistry, Food Science, Biology, or related scientific field
• 5+ years of experience in food/ingredient laboratory environment
• Previous pharmaceutical or nutraceutical industry experience preferred
• Knowledge of analytical instrumentation and testing methodologies
• Understanding of FDA regulations, GMP, and food safety requirements
• Strong documentation and SOP development skills
• Leadership experience managing technical staff
• Experience with ingredient labeling, nutritional data, and FDA/USDA documentation requirements
• Exposure to document management systems or LIMS
• Understanding of ingredient specifications and supplier qualification processes
• Interest in developing expertise in food ingredient regulations and technical operations
• Management and oversight of a Team to meet regulatory requirements and operational needs

If you are interested, please click apply now and one of our recruitment specialists will be in touch.

Major Recruitment is an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract you will find our staff professional and courteous and our interview process straight forward.

INDBD