Customer Service Specialist (Temporary)

Immediate Starts Available | Multiple Vacancies | | Hybrid Working | Potential Permanent Opportunities | Immediate start

£15.38 per hour | Saturday once a month - Time and a Half | Bank holidays - Double time

Are you an experienced Customer Service or Contact Centre professional available immediately and looking for your next opportunity?

Do you enjoy helping customers, solving problems, and working in a fast-paced environment where every day brings something new?

We're working with one of the UK's most innovative and rapidly growing businesses to recruit multiple Customer Experience Specialists on an initial temporary basis. These are exciting opportunities to join a supportive, customer-focused team and make an impact from day one.

Not only will you gain valuable experience with a market-leading organisation, but there is also the potential for longer-term and permanent opportunities for high-performing individuals.

The Role

As a Customer Experience Specialist, you'll be at the heart of the customer journey, delivering exceptional service and support across multiple communication channels.

Responsibilities include:

✅ Managing customer enquiries via telephone, email and live chat

✅ Providing accurate information and guidance to customers

✅ Resolving queries efficiently while delivering an outstanding customer experience

✅ Updating and maintaining customer records accurately

✅ Investigating issues and identifying the best customer outcomes

✅ Building strong relationships and creating positive customer interactions

✅ Working closely with colleagues to ensure service excellence is delivered consistently

What We're Looking For

We're keen to speak with candidates who can hit the ground running and bring previous customer service experience within a fast-paced environment.

You'll have:

✔ Previous contact centre or call centre experience

✔ Strong experience supporting customers through phone, email and LIVE CHAT channels

✔ Excellent communication skills, both written and verbal

✔ A calm, professional and customer-focused approach

✔ Strong attention to detail and the ability to manage multiple tasks

✔ Good IT skills and confidence working across various systems

✔ A positive attitude and a genuine passion for helping customers

Desirable Experience

⭐ Experience within financial services, insurance, banking or another regulated environment

⭐ Knowledge of FCA regulations and Treating Customers Fairly principles

⭐ Experience working within a high-volume customer service environment

What's On Offer?