Transport Planner
Location: Chepstow, NP16 6UP
Pay Rate: £14.42 per hour
Shifts: Monday to Friday on a rotating shift pattern of 06:00–15:00 and 11:00–20:00

We are looking for an experienced Transport Planner to support the Contract Manager and Shift Manager with the day-to-day running of a busy transport operation. This role is ideal for someone with previous transport office experience who is confident managing driver activities, planning vehicle movements, and ensuring excellent customer service.

Key Responsibilities:

• Plan daily routes and allocate deliveries and collections.
• Build driver schedules and maximise vehicle utilisation.
• Reduce empty mileage and select the most suitable vehicles for each job.
• Communicate delivery updates and delays to customers.
• Deal with failed deliveries and customer queries.
• Support and coordinate a team of drivers.
• Respond to operational issues such as breakdowns, accidents, and damaged loads.
• Help resolve customer complaints and operational challenges.
• Ensure transport activities are completed safely and efficiently.

What We're Looking For:

• Previous experience in a Transport Operator, Transport Planner, or similar transport office role.
• Experience supporting and managing drivers.
• Strong organisational and communication skills.
• Ability to work well under pressure and solve problems quickly.
• Good knowledge of transport operations and route planning.
• A proactive and positive attitude.

This is a great opportunity for someone with transport planning experience who enjoys a fast-paced environment and takes pride in delivering excellent service.