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Job Description

User Centred Design Researcher 

Salary:  £41,800 - £52,500

Location :Leeds (hybrid)

Role Type: Perm

About the FCA   

The FCA regulates the conduct of nearly 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole

The team/department

This role sits within the User Centred Design Team within the Digital Delivery Hub. We are part of the Data, Technology & Innovation (DTI) Division leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.   

What you will be doing (the role)

• Responding to user researcher's requests to recruit research participants from a range of sources 
• Working with the user researcher community to improve the efficiency and inclusiveness of participant recruitment practice
• Liaising with internal teams as necessary to comply with information governance and other business processes while recruiting participants 
• Using consistent templates and processes for inviting, scheduling and managing participants for research sessions
• Ensuring participants have given consent prior to sessions using established process and templates
• Supporting the user research Lead and community in other ReOps areas such as Tooling and Knowledge Management as required
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The skills and experience you will have  

Minimum criteria

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.  

• Experience in research operations, user research, or customer relationship management gained within financial services, government/regulatory bodies, technology, or consultancy (preferably IT consultancy)
• Some experience in working in project/programme environments involving business & IT change

Essential criteria

• Strong organisational and information management skills to ensure efficient delivery of participant recruitment across a number of competing priorities
• An understanding of user research or other forms of qualitative research practice 
• An understanding of diversity and inclusion principles and practice
• Experience in ensuring personal sensitive information is protected at all times through protocols and in line with UK data protection law
• Experience of engaging directly with a wide range of stakeholders and potential participants in a professional and engaging manner
• Experience of helping improve business processes and ways of working, ideally in the area of research participant recruitment

If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. or