Clerical/Admin Officer (AO) - Criminal Enforcement Support
Location: Swindon SN1 2JB

Additional information:
• Office-based role: 9am-5pm, full-time
• Pay rate: £13.25 per hour
You will be supporting the delivery of justice by helping ensure convicted parties comply with fines and other financial penalties imposed by the Courts. This is a busy, people-facing administrative role where your accuracy, organisation and customer focus genuinely make a difference.
What you'll be doing:
• Deliver general admin support to progress cases through the court/tribunal system
• Prepare papers and files for court, including photocopying, filing, and updating records on an in-house system
• Support enforcement activity, including preparing documentation and ensuring materials are up to date for hearings
• Handle enquiries across counter, written and telephone channels-sometimes with difficult customers or situations
• Assist with scheduling and administration for meeting rooms, training sessions, agendas, joining instructions and handouts
• Draft standard letters and correspondence, minutes, notes and reports according to guidelines
• Support casework administration such as processing standard documents, bookings/dispatch, and maintaining accurate records
• Perform basic calculations and straightforward reporting, and contribute to quality checks and document verification
• Work to workload targets for throughput and accuracy, escalating complex issues to your team leader when required
What you'll bring:
• Strong customer focus and service skills via telephone and email
• Experience working in an administrative role in a customer-focused environment
• Proficient IT skills and confidence using Microsoft software packages
• Clear communication and strong organisational ability
• A calm, professional approach-especially when dealing with challenging enquiries

If you’re organised, confident with customers, and ready to bring “right first time” service to a meaningful public-facing role, we’d love to hear from you. Apply now and take the next step in your administrative career.