Assignment Title: Register Services Officer (AO)
Location: Newport NP10 8QQ) - Hybrid (minimum 20% in office)
Working Days / Hours: 9-5 monday to friday 37 hours
Working Pattern: 20 % in office
Pay Rate:  £14.42PH 
If you take pride in accuracy, enjoy supporting customers, and want a role that makes a real difference behind the scenes, this is a great opportunity. Our Client is hiring an AO Register Services Officer to process updates to the Patent/Trade Mark/Design registers and help ensure records are correct, compliant, and delivered with clear customer communication.
What you'll be doing:
• Examine newly filed Trade Mark recordal forms and associated legal documentation to ensure they meet the required legal standards for filing
• Review newly filed Design recordal forms and associated documentation to confirm compliance with legal requirements
• Accurately update the relevant registers using information provided on the forms
• Where issues arise, contact customers by letter/email/telephone to flag deficiencies or anomalies, and suggest appropriate next steps
• Explain decisions reached in a professional, customer-friendly way (verbally and/or in writing)
• Investigate and respond to gaps, errors, and irregularities in information
• Answer telephone calls promptly and provide constructive advice to maintain a high standard of customer care
• Take notes from call content and annotate cases when necessary
• Respond to emails sent to the Recordals email account within 24 hours (on a rota basis)
• After training, support the Customer Support Centre by answering calls and emails and helping other teams as needed
What you'll bring:
• A careful, detail-focused approach to reviewing documents and ensuring information is accurate
• Confidence interpreting requirements and making sure updates comply with the relevant legal rules and standards
• Strong communication skills-able to explain decisions clearly and professionally
• A proactive, problem-solving mindset when information is missing, incorrect, or inconsistent
• Customer care attitude, including being responsive and helpful on the phone and by email

If you’re organised, confident communicating with people, and thrive on precision, we’d love to hear from you. Apply now to be considered for this AO Register Services Officer assignment.