Operational Support Officer (AO)
Location: Liverpool, L2 2BX)
Additional information:
• Full-time role: 37 hours per week, office based
• Pay rate: £13.25 per hour
If you enjoy helping people through complex situations, working with care and clarity, and keeping day-to-day operations running smoothly-this is a role where your effort genuinely matters. Our Client is hiring for a reputed client to provide operational and administrative support across civil and family court hearings and services in Liverpool.
What you'll be doing:
• Deliver customer service by completing administrative tasks that help set up, facilitate and conclude hearings
• Support users and stakeholders through a range of contact methods-face to face, telephone (incoming and outbound), and correspondence in different formats
• Use HMCTS service scripts and knowledge articles to guide people to the right services and provide clear information (including for users with more complex needs)
• Follow complaints policies and procedures, responding promptly and updating OPTIC as required to help prevent escalation
• Process work using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry and secure information management, following retention and data loss protocols
• Support jury service tasks, including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Assist with listing and scheduling to support efficient use of judicial time, including responsiveness to urgent matters
• Help with enforcement support, including financial assessments, assisting fine collection, and producing basic statistical and financial reports
• Contribute to health and safety operations (including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
What you'll bring:
• Confidence delivering calm, clear support to users-especially when needs are complex or sensitive
• Strong attention to detail when managing information, data entry and records
• A professional, service-minded approach to communication and administration
• The ability to follow procedures while still responding quickly when situations require immediate action
• A team approach to keeping the court running effectively
Ready to make a meaningful contribution in a busy, people-focused environment? Apply now through Job Advert and take the next step with Our Client.