Administrative Officer (Grade AO)

Location: Bristol (Greyfriars)  BS1 6G

• Location & Building:  BS1 6GR
• Working Days / Hours: 37hrs per week – Monday to Friday
• Working Pattern: FULL TIME OFFICE BASED
• Pay Rate: £13.25ph 

If you’re looking for a role where your organisation, communication and steady approach genuinely helps people through important moments, this could be the right next step. Our Client is hiring for a reputed client in Bristol, supporting civil justice processes with an office-based, full-time team.

What you’ll be doing:
• Provide customer service to users and stakeholders, helping them via face-to-face engagement, telephone (incoming and outbound) and correspondence in different formats
• Prepare for and facilitate hearings through a range of administrative tasks, ensuring smooth outcomes
• Use service scripts and knowledge articles to signpost and give clear, consistent information-especially when queries are complex
• Follow complaints policies and procedures, responding promptly and supporting users to prevent escalation
• Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols
• Support operational activity using standard operating procedures to meet performance targets
• Help with jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees
• Assist with listing and scheduling, including urgent matters, and support enforcement procedures such as financial assessments and fine collection
• Contribute to health and safety operations, including checks, issue logging and key/safety governance under guidance

What you’ll bring:
• Confidence communicating clearly and professionally, adapting your support style for people with potentially complex needs
• Strong attention to detail, particularly with data entry, case handling and maintaining secure records
• A calm, responsive approach-able to prioritise and act quickly to prevent issues escalating
• The ability to follow processes and comply with policies while still delivering a user-focused service
• Team-first mindset, supporting operational standards and judicial business needs as locally required

If you’re ready to bring structure, empathy and reliability to a role with real impact, we’d love to hear from you-apply now.