Operational Support (Court Usher/admin officer)
Location: London (SE1 6AZ)
Salary: £13.36 per hour | Hours: 37 hours per week | Working pattern: Office-based

Additional information:
• You may be asked to work flexibly at other courthouses and local HMCTS offices on an ad hoc basis

If you’re someone who thrives on being the steady first point of contact-calm under pressure, confident with people, and reliable when it matters-this is a fantastic opportunity to support court hearings and keep services running smoothly.
What you'll be doing:
• Welcoming court users including members of the public, judiciary, juries, solicitors/barristers, and police or external agencies
• Preparing court/hearing rooms, getting suites ready for proceedings, and clearing rooms at the end of the day
• Managing practical admin around hearings: calling people into rooms in priority order and keeping parties informed of changes
• Assisting with the smooth flow of court work by collecting/delivering files and hearing bundles to judiciary and clerks
• Completing forms and drafting straightforward acknowledgements, confirmations, orders, warrants and receipts
• Handling post: opening, sorting, distributing, and dispatching, including collecting/delivering to relevant offices
• Supporting stock and facilities for hearings, including checking forms/stationery and assisting with stationery runs
• Operating common office/court equipment and completing hearing-related recording tasks as required
• Answering standard telephone enquiries and passing messages to the right people
• Being ready to respond professionally to unexpected situations-remaining sensitive and respectful with people who may be vulnerable or under stress
What you'll bring:
• Strong communication skills and the confidence to provide clear information face-to-face and by telephone
• A respectful, fair approach when dealing with a wide range of people, often in stressful circumstances
• An ability to follow established procedures-and adapt quickly when things change
• Confidence using computers at the level needed for the role
• Basic numeracy/attention to detail for forms, checks, and straightforward administrative work
• A team mindset: willing to support colleagues and take on different tasks when needed
• An interest in continuous improvement-raising concerns constructively and helping to improve working practices

Ready to join a team where your calm professionalism directly supports justice in action? Apply now to be considered for this AO Court Usher opportunity with a reputed client.