Admin Officer (AO)
Location: Strand, London WC2A 2LL
Additional information:
• 37 hours per week, office based only
• Pay rate: £15.59 per hour
• CTC clearance required (completed via the client; may take several weeks). Once confirmed, you’ll need to complete Brook Street compliance (approx. 2 weeks)

Our Client, a reputed organisation within the justice sector, is hiring two Admin Officers (AO) to support the smooth running of court processes in Strand, London (WC2A 2LL). If you’re organised, calm under pressure, and confident communicating with a wide range of people, this is a fantastic opportunity to make a real impact in a professional office-based environment.
What you’ll be doing:
• Carry out administrative duties to prepare for, facilitate, and conclude hearings
• Process Single Judge results accurately and efficiently
• Support users and stakeholders by providing guidance via telephone (incoming and outbound) and responding to correspondence in a range of formats
• Use service scripts and knowledge resources to signpost the right support and provide clear, consistent information-especially where needs may be complex
• Follow policies and procedures while supporting people through the process
• Handle case files, ensuring accurate data entry and secure information management
• Assist with listing and scheduling
• Manage queries from appellants, solicitors, lawyers and judges in a professional, helpful manner
• Work to standard operating procedures to help meet performance targets and maintain service standards
What you’ll bring:
• Strong administrative skills with an eye for detail-especially when handling sensitive information
• Confidence communicating clearly and consistently with people from different backgrounds
• Ability to follow procedures closely while still supporting customers effectively
• A dependable, service-focused approach when dealing with queries and progressing tasks
• Comfort working office-based, meeting deadlines and maintaining high standards

If you’re ready for a role where your organisation and communication genuinely help others, apply today via Brook Street.