Admin Officer (AO)
Location: Strand, London WC2A 2LL / Mayor’s and City of London Court, EC2V 5AR 

Additional information:
• Grade: AO | Hours: 37 hours per week | Office-based
• Pay rate: £15.59ph

Our Client is hiring for a reputable client: 3x Admin Officer (AO) roles across central London locations. If you enjoy helping others through clear communication, dependable administration, and a calm, professional approach, this role offers real purpose-supporting hearings and justice services every day.
What you'll be doing:
• Provide customer service to support hearings and related activities-preparing for, facilitating, and helping ensure they run smoothly
• Support users and stakeholders via face-to-face contact, telephone (incoming/outbound), and correspondence in a range of formats, including complex needs
• Use HMCTS service scripts and knowledge articles to signpost to the right services and respond accurately
• Follow complaints policies and procedures, responding promptly and updating systems (including OPTIC) as required to help prevent escalation
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service administration including selection, deferral, reassignment, attendance tracking, and processing related expenses/court fees
• Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
• Support enforcement procedures, including financial assessments, helping with fine collection, and producing basic statistical/financial reports
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
What you'll bring:
• Strong administrative capability with an eye for accuracy and confidentiality
• Confident, clear communication skills with a customer-focused, supportive approach
• Ability to work to standard operating procedures and performance targets
• Comfort managing sensitive information and following policies consistently
• A reliable, service-driven mindset-able to prioritise when matters are urgent

If you’re ready to bring your administration and customer service strengths to a meaningful justice-support environment in London, apply now.