Case Admin (AO)
Location: LA1 5NU (you must live close by to this location)
• Pay: £12.71 per hour
• Start: End of Dec / beginning of Jan

If you’re organised, level-headed under pressure, and you enjoy supporting people through clear, efficient admin processes, this is a great opportunity to make a real difference. Our Client is hiring for a reputed client in a busy probation environment, offering full-time, office-based work across Monday to Friday, 9am-5pm.
What you’ll be doing:
• Set up and maintain accurate offender and victim information on approved databases
• Support the administration of referrals and help keep relationships flowing between offender management, victims, interventions, service providers and external agencies
• Prepare, maintain and collate case records, files and management information to required standards
• Receive and distribute communications by telephone, email and paper, including providing reception/telephone cover
• Act as a single point of contact within the unit for specialist areas when needed
• Make practical arrangements for sentence plan implementation (appointments, directions and related activity)
• Carry out enforcement administration and provide cover for administrative needs across the team
• Arrange equipment/materials and report faulty items for replacement or repair
• Support meetings as required, including organising agendas and circulating notes/minutes/action points
• Maintain records where petty cash/vouchers/warrants for travel costs are issued (in line with local financial procedures)
• Ensure all work is handled appropriately given the sensitive/confidential nature of information and follow Health & Safety processes
What you’ll bring:
• A commitment to equality and inclusion, with an understanding of how it connects to everyday work
• Confidence dealing with service users, including those who may be distressed or may display inappropriate or aggressive behaviour-while knowing when and how to seek support
• Strong attention to detail, with a practical, process-driven approach to maintaining accurate systems within timescales
• Good communication skills for phone, email and in-person enquiries
• Willingness to support out-of-hours work when required
Ready to bring your admin expertise and calm, caring approach to a team that values efficiency and respect? Apply now through Brook Street to be considered for this Case Admin opportunity.