Operational Support Officer (AO)
Location: Swansea (Office-based), Caravella House, Quay West, Swansea SA1 1SP
Additional information:
• Full-time role: 37 hours per week, Monday to Friday
• Pay rate: £12.86 per hour

If you’re the kind of person who stays calm under pressure and genuinely enjoys helping others, this is a brilliant opportunity to support the day-to-day operation of the courts in Swansea. Our Client is hiring an Operational Support Officer to be a first point of contact for court users and partners-making sure people are guided correctly, enquiries are handled promptly, and hearings can run smoothly.
What you'll be doing:
• Supporting court hearings by helping prepare rooms and facilitating a smooth in-court experience
• Acting as a first point of contact for members of the public at reception, and responding to enquiries by phone and email
• Providing clear information and operational support to court users, jurors and stakeholders (including signposting to appropriate help where needed)
• Preparing for, facilitating and recording outcomes for a variety of hearings
• Carrying out accurate administration in line with procedures, including updating case records and maintaining data accuracy
• Supporting jury-related administration such as selection, deferrals, reassignments and attendance tracking (where applicable)
• Processing court fees and expenses and supporting related enforcement/financial activities as required
• Identifying risks relating to court buildings and escalating to the Senior Person on Site where needed
What you'll bring:
• Excellent customer service skills with strong communication (written and verbal)
• Confidence explaining procedures and complex information clearly
• Strong organisational and administrative ability, with excellent attention to detail
• The ability to work flexibly across different business areas and manage competing priorities
• A resilient, professional approach when dealing with challenging situations
• Confident use of digital systems and technology, plus collaborative working across teams and stakeholders
• Sound judgement and decision-making skills, including knowing when to escalate

Ready to make a real difference in a customer-facing role at the heart of court operations? Apply now and take the next step with Our Client in Swansea.