Admin Officer (AO)
Location: Strand, London WC2A 2LL
Additional information:
• Office-based role, Monday to Friday, 37 hours per week
• Pay rate: £15.59 per hour

If you’re someone who enjoys keeping things moving-preparing paperwork, coordinating schedules, answering enquiries, and delivering a “right first time” service-this is a fantastic opportunity to join a respected team supporting the smooth running of courts and tribunals. Our client is hiring for a reputed client in Her Majesty’s Courts and Tribunals Service (HMCTS).
What you'll be doing:
• Preparing papers, files and documents for courts, tribunals, hearings and meetings
• Producing standard court/tribunal correspondence and materials, following clear guidance
• Creating and updating records on an in-house computer system and inputting data accurately
• Booking and preparing meeting rooms, supporting training courses and arranging related activities
• Clerking civil and family courts/tribunals and ensuring papers and materials are up to date
• Supporting listing and rota management by checking files and assisting court users
• Handling face-to-face, written and telephone enquiries with helpful, polite customer service
• Contacting parties, scheduling and serving court documents; undertaking admin linked to warrants, fines and fees (including chip and pin)
• Verifying and checking documents, records and statistics against criteria and procedures
• Supporting team information board (TIB) meetings and contributing to problem-solving and small projects
• Managing workload targets for throughput and accuracy
What you'll bring:
• Strong administrative experience and excellent customer service mindset
• Confidence working with guidelines and comprehensive instructions, using discretion and initiative within a process framework
• Good problem-solving approach using lean/continuous improvement principles
• Solid computer skills for records, data input and straightforward reporting
• Ability to work to deadlines and accuracy requirements, and to cross-check your work and colleagues’ work when needed
• A flexible attitude-there may be occasional need to support other nearby HMCTS offices

Ready to make a real difference through high-quality administration? Apply now and take the next step with Our Client.