Administrative Officer (AO) - Operational Support
Location: London (E14 2BE)
Additional information:
• Office-based role, Monday to Friday, 37 hours per week
• Some travel may be required on an ad hoc basis to support other local offices

pay :£13.36ph
If you enjoy varied administrative work, taking pride in getting things “right first time”, and supporting people who need clear guidance, this role could be a great fit. Our Client is hiring an AO to help keep the courts and tribunals running smoothly-supporting case progression, providing front-of-house help, and keeping documentation and records accurate.
What you’ll be doing:
• Preparing papers, files, and documentation for court, tribunals, hearings and meetings
• Producing court/tribunal documents, including standard letters, correspondence, minutes, notes, reports and submissions (following guidelines)
• Managing key admin tasks such as photocopying, filing, post opening and dispatch
• Creating, updating and inputting records on an in-house computer system, ensuring accuracy and currency
• Booking and organising meeting rooms, preparing agendas, joining instructions and handouts
• Supporting operational delivery tasks such as clerking hearings and helping ensure papers and materials are up to date
• Handling counter enquiries face to face, plus written and telephone enquiries
• Contacting relevant parties to schedule and serve court documents (including using chip and pin where required)
• Assisting with processing casework admin such as court orders, claims, fines and fees and accurate court results
• Carrying out checking and verification against criteria and procedures, including cross-checking colleagues’ work where needed
• Assisting with basic statistical reporting and straightforward financial/admin processing when required
• Delivering helpful, prompt, polite customer service to the public, court/tribunal users and internal stakeholders
• Working flexibly within the team, including ad hoc support at other local offices when required
What you’ll bring:
• Strong administration skills and an organised approach to managing multiple tasks and deadlines
• Excellent customer service mindset-clear, courteous communication and a focus on doing things correctly the first time
• Confidence using processes and guidelines, with the ability to use discretion and initiative to keep work improving
• Accuracy and attention to detail when preparing documents, updating records and checking information
• A team-oriented attitude, with the ability to problem-solve and contribute to continuous improvement activities
• Professional communication skills when dealing with the public and court/tribunal stakeholders

Ready to bring your admin skills and customer focus to a role that keeps essential services moving? Apply now and join a team where your work truly matters.