Receptionist – Probation Service (NPS)

Location: 191a Askew Road, Shepherds Bush, London, W12 9AX
Pay: £14.91 per hour (experienced) / £12.86 per hour (no experience)
Booking Number: 426042
Contract: Until 19/10/2026 (with potential to extend, not guaranteed)
Working Hours: Full-time, office-based

About the Role

We are recruiting a Receptionist to join the National Probation Service (NPS) at the PDU Hammersmith, Fulham, Kensington, Chelsea & Westminster.
This is a key front-of-house and administrative role, providing an efficient and professional first point of contact for all visitors and callers, while supporting wider office operations.

You will work as part of a dedicated team, ensuring smooth day-to-day running of the office and contributing to a safe, welcoming, and well-organised environment.

Key Responsibilities

• Act as the first point of contact for visitors, people on probation, and staff—both in person and via phone/email.

• Handle enquiries professionally, signpost individuals appropriately, and maintain accurate visitor records.

• Provide general administrative support including mail handling, meeting room management, stationery orders, and event coordination.

• Support security and building operations, including monitoring CCTV, managing visitor passes, and assisting with health and safety checks.

• Process petty cash, travel warrants, and maintain logs for maintenance or building issues.

• Use internal systems and databases to update records and produce correspondence or reports as required.

• Promote equality, diversity, and confidentiality in all aspects of the role.

Skills & Experience

Essential:

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office applications.

• GCSEs (A–C) in Maths and English or equivalent.

• Ability to handle confidential information professionally.

Desirable:

• Experience in customer service, administration, or a criminal justice setting.

• IT qualifications (e.g., ECDL/CLAIT).

• Ability to remain calm under pressure and manage challenging situations.

Behaviours (Civil Service Success Profiles)

• Delivering at Pace

• Communicating and Influencing

• Changing and Improving

• Managing a Quality Service

Additional Information

• All candidates will be required to undergo security vetting (approx. 6 weeks).

• External candidates are subject to a 6-month probation period.