Part Time Case Administrator  (AO Band 2)
Location: Croydon Probation Office, Croydon (CR0 1EX)

• Pay Rate: £14.91 per hour
• Working pattern: Part time, full office-based - 24 hours per week, Mon to Fri
• Clearance: Basic DBS required enhanced level 1 vetting - provided by Brook Street and the client 
• Assignment length: until 31/03/2027, with possibility of extension
• Online typing test will be completed prior to interview (5 minutes, sentences mode) and evidence is expected at interview
• Out-of-hours work may be required

If you’re an organised, detail-focused administrator who thrives on keeping things moving smoothly, this is a brilliant opportunity to support probation colleagues with high-quality administration-directly helping service users through efficient processes and accurate record-keeping.

What you'll be doing:
• Set up and maintain accurate people on probation and victim information on approved databases
• Support referrals and the flow of information between offender management, victims, interventions, service providers and external agencies to help improve outcomes and reduce reoffending
• Prepare, maintain and collate case records, files and management information to required standards
• Receive and distribute communications (telephone, paper and email) in the right way, at the right time
• Provide cover for a reception and telephone enquiry service, where needed
• Act as a single point of contact within the unit for a specialist area of work (as required)
• Make practical arrangements to support the Sentence Plan (appointments, directions, etc.)
• Carry out enforcement administration when required, including appropriate record keeping
• Support meetings by organising agendas, taking and distributing notes/minutes and actions
• Provide Visor administration tasks in line with procedures (where required)
• Support safeguarding children duties in line with statutory responsibilities and agency policies
• Demonstrate pro-social modelling by reinforcing positive behaviour and attitudes, and challenging anti-social behaviour and attitudes
• Maintain compliance with Health & Safety processes and support equipment testing where required
• Undertake admin cover within the unit and across other areas as appropriate

What you'll bring:
• Strong keyboard and IT skills, with confidence using MS Office Word and basic Excel
• Excellent accuracy with a good keyboard touch-typing test required
- Minimum: 50 WPM
- Preferred: 65-80 WPM
- Accuracy: 95-97%+
• Confident written and verbal communication skills, including ability to communicate with people who may be distressed or display challenging behaviour
• Strong organisational ability, time management, and the ability to manage multiple priorities and deadlines
• A careful, quality-driven approach-diligent, accurate and committed to getting it right
• Ability to use databases and follow processes that involve sensitive/confidential information
• Confidence working on your own initiative and supporting a wider team when required
• A commitment to equality, inclusion, and working in line with the aims and values of the service

If this sounds like the kind of role where your accuracy and organisation genuinely make a difference, we’d love to hear from you. Apply now to be considered for this Croydon Probation Office opportunity with a reputed client.