Customer Services & Data Operations Officer - Admin Officer
Location: Birmingham
Fully Office based
Basic DBS
Pay Rate - £12.86

Are you at your best when things need to be accurate, responsive and well organised? Our Client is hiring for a reputed client to support frontline operational services at a Birmingham Government Hub. This is a hands-on role where you’ll help keep customer journeys moving smoothly-through excellent service, careful data handling, and quick, reliable resolution.
What you'll be doing:
• Manage post and shared mailboxes, responding to internal and external enquiries with timely, satisfactory outcomes
• Validate and create new supplier/customer records, and process future amendments accurately
• Process a high volume of customer Discharges and Deeds via Land Registry, maintaining strong attention to detail
• Input, maintain and update the Customer Relationship Management system to ensure data integrity
• Support colleagues by helping resolve customer issues and complaints with a professional, helpful approach
• Contribute to discussions to implement new processes or improve existing procedures
• Work with other departments to help deliver departmental Key Performance Indicators and targets
• Build effective relationships across teams to maintain strong service levels and smooth handovers
What you'll bring:
• Able to handle a busy workload while maintaining accuracy and high service standards
• Experience using systems to maintain and update customer and supplier records
• A supportive, customer-focused mindset-calm, empathetic and solution-orientated
• Experience supporting improvements to operational processes (from “better ways of working” to practical process changes)
• Flexibility to undertake duties appropriate to the role’s level and responsibilities
Additional information:
• Qualifications/knowledge: 5 GCSEs including maths and English, or similar level through experience
If you’re keen to bring your accuracy, customer care and process-improvement mindset to a role that truly supports frontline operations, we’d love to hear from you. Apply today and take the next step with a client who values a positive, inclusive culture.