Administrative Officer (AO) - Birmingham Magistrates’ Court (x1)
Location: Birmingham

Monday to Friday £12.86ph

Basic DBS

If you’re someone who enjoys structured work, helping people get things right, and taking pride in delivering a *right first time* service, this is a brilliant opportunity to join a vital public-facing service. Hiring for a reputed client, you’ll support the smooth running of courts and tribunals through accurate administration, strong customer service, and continuous improvement.
What you'll be doing:
• Prepare papers, files and documents for court, tribunal hearings and meetings
• Draft standard letters, correspondence, minutes, notes, reports and submissions in line with guidelines
• Maintain and update records on an in-house computer system, ensuring accurate data input
• Handle post opening and dispatch, photocopying and filing, and organising meeting rooms and materials
• Carry out clerking duties for civil and family courts and tribunals, ensuring papers are up to date
• Support listing and rota activity, check files, and assist court users with enquiries (face to face, written and telephone)
• Contact relevant parties, schedule and serve documents, and support enforcement processes where required
• Work as part of a team to improve processes using continuous improvement/Lean techniques, contributing to small projects
• Check and verify records, documents and returns against criteria and quality standards
• Produce basic statistical analysis and undertake straightforward financial processing where required
What you'll bring:
• Strong administrative experience and confidence working to guidelines and procedures
• Excellent customer service skills-helpful, polite, prompt and accurate
• The ability to interpret information and make decisions needed to complete tasks
• Solid computer skills to support day-to-day record keeping and data input
• A reliable, flexible approach to work, with your own time managed effectively
• A team mindset, with readiness to escalate complex issues to a team leader or supervisor
Additional information:
• You may have regular contact with court/tribunal users, including members of the judiciary and the legal profession
• There may be occasional flexibility to work at other local offices as needed
Ready to make a real difference through accurate, customer-focused administration? Apply now to be considered for this Administrative Officer role in Birmingham.