Reception & Security Support Officer 
Location: Dudley
 9-5pm Monday-Friday each week
Pay Rate: £12.71ph

You’ll be the friendly face and calm voice that keeps the building running smoothly-welcoming visitors and phone callers, handling day-to-day administration, and helping maintain a safe, secure environment for colleagues and people on probation.
What you'll be doing:
• Acting as the first point of contact on reception, greeting visitors professionally (face to face, telephone and email) and logging arrivals/departures
• Issuing visitor passes and security fobs, and ensuring the right staff member is notified promptly
• Answering general enquiries about the Probation Service and signposting to local support services (e.g., food banks), escalating more detailed questions to a manager
• Using tact and situational awareness to help diffuse potentially difficult situations and identify when additional support is needed
• Staying alert to potential safeguarding or risk concerns and taking appropriate action (including updating records)
• Managing building logistics: mail handling, PPE and stationery ordering, deliveries, and meeting room/hot desk/car parking bookings
• Supporting events with setup and event registration as required
• Handling day-to-day petty cash and transporting petty cash and travel warrants between probation properties
What you'll bring:
• Confidence working in a public-facing role with strong communication skills and professional phone manner
• A calm, observant approach to safety, security and safeguarding awareness
• Discretion, diplomacy and the ability to act quickly when escalation is required
• Reliability with administrative tasks, logs, bookings and coordination
Additional information:
• You may be required to act as key holder, support health and safety activities, operate physical security procedures, and assist with fire/panic alarm testing and CCTV monitoring
• In the absence of a line manager, you may support risk assessments where trained, and act as Fire Warden/First Aider where needed
If you’re looking for a role where your communication, care and attention to detail make a real difference every day, we’d love to hear from you. Apply now via Brook Street for consideration with our client in Dudley.