OFSTED - Manchester Admin Officer | Application, Regulation & Contact Team
Location: Manchester
Monday to Friday - Full Time
Hybrid - 3 days in the office 

If you thrive in fast-paced environments, enjoy delivering excellent customer service, and want your work to make a real difference, this is a brilliant opportunity. Our Client is hiring for a reputed client to strengthen the Application, Regulation and Contact Team-handling a high volume of digital and telephony contact with professionalism, care and accuracy.
What you’ll be doing:
• Manage a busy mix of digital and telephony enquiries, including applications to register, updates to existing registrations, complaints and wider correspondence
• Carry out vacancy management checks to ensure details are correct, where work requires accurate verification using well-defined procedures
• Respond to queries and complaints clearly and appropriately, providing an outstanding customer experience for internal and external stakeholders
• Complete work to a high standard, in line with regulation and policy frameworks, safeguarding children and young people at all times
• Work towards and exceed agreed Key Performance Indicators (KPIs) in a target-focused team
• Use information systems to access, complete and record information accurately
• Take on feedback, identify opportunities to improve working practices, and support continuous improvement in your own performance
What you’ll bring:
• Experience working in a high-volume customer service or administration environment, delivering against targets and objectives
• Strong written and verbal communication skills to deliver high-quality responses to enquiries and complaints
• Confidence working under pressure, managing multiple tasks and working to tight deadlines
• A process-driven approach-able to make decisions within clear procedures and in accordance with legislation
Additional information:
• This role is not limited to the above-OFSTED may assign other duties appropriate to the C1 APT grade as needed
Ready to bring your customer service expertise to a team that’s committed to safeguarding? Apply now and take the next step in your career with a role that offers purpose, pace and real impact.