Administration Assistant 
Location: Liverpool

Monday to Friday - Full time

If you’re the kind of person who keeps things running smoothly-organised, calm under pressure, and confident communicating with people-this is a brilliant opportunity. Our Client is hiring for a reputed client to join their Tissues Customer Service team and help ensure vital products are selected, dispatched and handled with care, day in day out.
What you'll be doing:
• Provide a highly professional, efficient administration service to support the Tissues Customer Service team
• Oversee and organise the selection and dispatch of tissues on time
• Support day-to-day service delivery including order receipt and product dispatch
• Handle customer complaints and contribute to a responsive customer experience
• Manage invoicing and provide legislative advice and guidance (following the required training)
• Support internal and external audit activity
• Keep accurate records and maintain oversight of relevant documentation
• Operate and upkeep the Customer Relationship Management (CRM) database and other IT-based systems used by the department
• Follow training and information manuals to give customers technical advice relating to tissue storage, tissue preparation and licensing requirements
What you'll bring:
• Strong all-round administration skills with a keen eye for accuracy and organisation
• Experience working with people in a customer service or similar role (including dealing with the public and hospital staff)
• Confident communication skills-both in person and in writing
• A good working knowledge of Word, PowerPoint and Excel
• The ability to work as part of a team to support efficient service delivery
• Confidence with figures and record keeping
• Education to at least NVQ level II (or equivalent)
• Experience and familiarity with office procedures and equipment, with the ability to make the role your own
Additional information:
• You’ll receive training to support you in understanding regulatory requirements and providing advice in line with information manuals and guidance provided
Ready to make a real difference with a role that’s vital to hospitals nationwide? Apply now and take the next step in your administration career with our Client in Liverpool.