This position is no longer open for applications

Customer Experience Insight Lead

Customer Experience Insight Lead (171136/AC) Manchester, England

Salary: GBP60000 - GBP75000 per annum + remote first, progression, insights

CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)

£60,000 - £75,000

UK REMOTE-FIRST

Are you a CX leader with a passion for driving meaningful change through insights? Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to fill the role of Customer Experience Lead, leveraging expertise and insights from Qualitative Research.

 

ROLE AND RESPONSIBILITIES:

The Customer Experience Lead will have the following responsibilities:

  • Lead a team in delivering actionable insights to drive business assurance or transformation
  • Develop and enrich customer experience frameworks to guide decision-making and enhance brand loyalty
  • Analyse diverse data sources to provide comprehensive insights on global brand reputation
  • Conduct proposition testing and ensure insights influence product development and market strategies
  • Incorporate UX insights to inform digital projects and enhance overall customer experience

 

YOUR SKILLS AND EXPERIENCE:

The Customer Experience Lead will have the following skills and prior experience:

  • Proven leadership experience, with a track record of setting and achieving team goals
  • Expertise in quantitative or qualitative research methodologies, driving best practices in CX insights
  • Strong communication skills, able to distil complex insights into concise reports
  • Confidence in engaging with senior management and external stakeholders
  • Demonstrated ability to drive improvement through actionable insights
  • Proficiency in customer experience tools and software
  • Certifications in customer experience are advantageous
  • Previous experience in the education/learning sector is a plus

 

THE BENEFITS

  • Base salary up to £75,000 DOE
  • Remote first working – HQ in London, head there once or twice a month as suits you
  • Chance to lead a team and implement influential insights that make a difference to the business

 

HOW TO APPLY:

Share your CV with Alanah Chambers via the ‘Apply’ link below.

 

Please note:

  • While this role is more remote, it is UK-based and thus applicants will need to be UK-based and able to provide evidence of full existing right to work in the UK.
  • The company is unable to provide sponsorship on this occasion.
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