German Speaking IT Support Agent

• Location: Wigan
• Salary: Up to £30,000 + on call allowance (£4000)
• Contract: Full time, Permanent
• Hours: Monday to Friday , 8am – 4pm

My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1^st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £30,000 plus additional on call allowance (£4000).

As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric. 

Job Description:

• Provide 1st line support to all end users globally
• Incident Management and Resolution
• Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues
• Escalation to Tier 2 when unable to resolve issues
• To provide an excellent customer service experience whilst managing customer expectation
• To manage faults, requests and enquiries on behalf of the customer

Person Specification:

• Fluent English and German language skills
• Previous experience within a technical support role
• Excellent customer service & communication skills
• Positive attitude
• Affective time management skills, with a logical approach to problem solving
• Ability to work under pressure and within time constraints
• Ability to manage workload whilst reviewing changing priorities
• Ability to work alone as well as part of a team

Benefits package includes:

• Immediate start available
• Exposure of working in a desirable company with future progression
• On site parking

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk