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We are AMS, a global total workforce solutions firm enabling organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients’ recruitment team and provides professional interim solutions and temporary resources.

Our client, Deutsche Bank, is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives them an established position in Europe plus a significant presence in the Americas and Asia Pacific. Deutsche Bank offer their clients commercial and investment banking, retail banking and transaction banking as well as ground-breaking asset and wealth management products and services.

On behalf of Deutsche Bank, AMS are now looking for a KYC Case Manager to work in their Fixed Global Markets team based in Birmingham on a PAYE basis. The role is hybrid with 2 days working in the Birmingham office per week.

Overview:

Client Data Services (CDS) play an integral part in the firm’s first line of defence against financial crime, reducing the risk of working with new clients (primarily Know Your Customer (KYC) risk), whilst ensuring client relationships are on-boarded and maintained efficiently. Reference Data Services (RDS) provide a golden source of quality reference data across the Bank, underpinning the firm’s key Regulatory, Control and Governance standards.

Key responsibilities: 

• Taking responsibility for ensuring that cases are managed effectively and consistently, in line with the agreed process and Service Level Agreements, ensuring that all aspects of delivery are running effectively and escalating issues
• Working collectively the Deal Team and Case Management function to ensure consistency and team work
• Doing initial review of cases to ensure the business provide accurate and detailed data
• Being effective prioritisation of cases with the business in line with CDS capacity
• Understanding the risk associated with specific entity types and evaluating the case risk as a result
• Being able to understand complex Anti Financial Crime (AFC) rules and interpret them well enough to apply to on boarding process
• Understanding of businesses such as Corporate Finance / Markets and Global Transaction Banking
• Supporting the production of critical metrics and reporting which provide data related to department performance, risk quantification and stratification, and resource capacity
• Delivering Key Performance Metrics to senior business managers
• Reviewing complex KYC cases and ensure appropriate escalation to internal teams, such as AFC and legal

Skills and Qualifications:

• Relevant experience in Client On-boarding processes and requirements
• Deep understanding of KYC, AFC, Foreign Account Tax Compliance Act and other regulatory requirements
• Excellent team leader, able to work in virtual global teams and a matrix organisation
• Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organisational, prioritisation, decision-making and conflict resolution skills
• Excellent communication skills, both written and verbal
• Open minded, able to share information, knowledge and expertise with peers and team members
• Educated to Bachelor’s degree level or equivalent qualification/relevant work experience

Deutsche Bank’s Values:

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Please note that for the duration of this assignment you will be working as an external resource engaged by AMS based on site at Deutsche Bank

AMS’s payroll service is in partnership with Giant, we have worked with them for many years and have good processes in place to ensure you get the best service. If you are successful in your application for this role, your contract will be via Giant. For more information on Giant.