Customer Service Advisor

• Office location-Cardiff CF23
• Hybrid (2 days per week from home)
• 12‑month contract
• £14.79 per hour
• Full‑time (37 hrs, Mon–Fri, shifts between 8:30–17:30)

We’re recruiting for a Customer Service Advisor to join a friendly, customer‑focused contact centre team a major UK energy provider. This role is all about First Call Resolution (FCR) — listening carefully, understanding the issue, and providing the right solution during the very first interaction.

What you’ll be doing

• As a Customer Service Advisor, you will be handling high-volume inbound customer calls with professionalism, empathy and confidence
• Identifying issues quickly and delivering effective solutions on the first contact
• Using internal systems and knowledge bases to support customers accurately
• Recording customer interactions clearly and consistently
• Working collaboratively with colleagues to share insights and improve processes

What we’re looking for

• Previous experience in a call centre or customer service environment
• Excellent communication and active listening skills
• A proactive problem‑solver with a strong focus on first call resolution
• Someone who can work independently as well as part of a supportive team
• Comfortable navigating multiple systems and digital tools

Additional Information

• Security Clearance: BPSS
• Start Date: 26/05/2026

If you have previous experience as a Customer Service Advisor or experience working within a call centre/ high volume customer service, apply today!